We will inform you of the anticipated delivery date, when we receive your Order.
Stock / Standard products are normally despatched within 24 hours of receipt.
Despatch of products is subject to availability.
If despatch of your Order will exceed 5 days, we will inform you. If despatch will be more than 30 days, we will offer you a refund if a suitable alternative is not acceptable.
Delivery is normally 1 - 2 working days from day of despatch.
Our courier will deliver to your requested address. This should be where a named person can sign for the parcel. This could be at work, a friend or a neighbour. It is your responsibility to ensure that the delivery can be accepted. If further visits are required to deliver items, there may be an additional delivery charge. Some of our carriers will leave a card and it is your responsibility to follow the instructions to retrieve the parcel.
Whilst we try our best to meet estimated delivery times, we cannot guarantee them, as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays.
Receiving a Package
Inspect the parcel before signing for it. If the packaging is badly damaged, or you suspect that the goods are damaged, then you should refuse the delivery and should not sign for the goods. Please contact us immediately (3 working days maximum), so that we can resolve the situation with our courier. If you sign for the goods and subsequently find that the goods are damaged, it makes it harder for us to deal with your complaint.
Another product will be sent out to you as soon as possible. It is important that all original packaging is kept until you are satisfied with the products and are sure that they will not need to be returned.
If any defect in materials or workmanship occurs in the product within 12 months from the date of purchase, it will be repaired, or - at our discretion - replaced free of charge. This applies only if the product has not been damaged through misuse, abuse, accident, wilful damage, normal wear & tear, or neglect and has not been modified or repaired by anyone other than ourselves.
Delivery cost is calculated on weight.
The minimum cost is £12 for any combination of goods up to 5Kg in weight.
We will only ship via our own courier service so that the goods are insured and delivery is recorded.
Please see our online Returns Policy